In Person & Virtual Programs Available

Weight Loss RVA Privacy Policy

Last Updated: [2/20/2026]

This Privacy Policy outlines the practices of Weight Loss RVA (“we,” “us,” “our”) with respect to information collected from users who access our website, purchase products, enroll in programs, use our mobile tools, or otherwise share personal information with us.

Website: https://weightlossrva.com

1. WHAT INFORMATION DO WE COLLECT?

Personal Information You Provide to Us

In Short: We collect personal information that you voluntarily provide to us.

We collect personal information when you:

  • Request information

  • Book a consultation

  • Enroll in a program

  • Purchase products from our online shop

  • Subscribe to emails or text messages

  • Participate in coaching sessions

  • Use our tracking tools or mobile app

  • Contact us through forms, chat, or phone

Personal Information May Include:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information (processed securely through third-party providers)

  • Health-related information you voluntarily provide for coaching or consultation purposes

  • Program participation details

  • Communication preferences

We only collect information relevant to providing our services.

You agree that all personal information you provide is accurate and up to date.

Sensitive Information

We may collect limited health-related information voluntarily provided by you in connection with consultations, coaching, or services. This information is used solely to provide requested services and is not sold or shared for advertising purposes.


Information Automatically Collected

In Short: Some technical information is automatically collected when you visit our website.

We automatically collect:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Referring URLs

  • Pages viewed

  • Time spent on pages

  • Location (based on IP address)

  • Usage behavior and analytics data

This data does not directly identify you but helps us:

  • Maintain website security

  • Improve performance

  • Analyze marketing effectiveness

  • Optimize user experience


 

2. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

  • Improve website functionality

  • Remember user preferences

  • Enable secure logins

  • Track website traffic

  • Deliver relevant advertisements

Types of cookies used:

  • Session Cookies (expire when browser closes)

  • Persistent Cookies (stored for a defined period)

  • Third-Party Cookies (analytics, advertising platforms)

We use services such as:

  • Google Analytics

  • Meta (Facebook) Pixel

  • Advertising and remarketing tools

These third-party services may collect data according to their own privacy policies.

You may disable cookies in your browser settings. However, some features of our website may not function properly.


3. TEXT MESSAGE MARKETING (TCPA COMPLIANCE)

When you provide your phone number through our website or other forms, you may opt in to receive automated marketing or appointment-related text messages from Weight Loss RVA.

To comply with federal regulations:

  • You must actively check the opt-in box (no pre-checked boxes are used).

  • By opting in, you agree to receive recurring automated marketing text messages at the phone number provided.

  • Message frequency varies.

  • Message and data rates may apply.

  • Reply STOP to cancel.

  • Reply HELP for help.

Your consent to receive marketing text messages is not required to purchase goods or services.

We do not sell or share your phone number for third-party marketing purposes.


4. HOW DO WE PROCESS YOUR INFORMATION?

We process personal information to:

  • Provide weight loss consultations and coaching services

  • Process product purchases

  • Manage program enrollment

  • Communicate appointment reminders

  • Deliver educational materials

  • Send marketing communications (if opted in)

  • Improve services and website functionality

  • Prevent fraud and protect security

  • Comply with legal obligations

We only process information when we have a lawful basis to do so.


5. LEGAL BASES FOR PROCESSING (GDPR/STATE LAW)

If you are located in the EU, UK, or certain U.S. states, we rely on the following legal bases:

  • Consent

  • Performance of a contract

  • Legal compliance

  • Legitimate business interests

  • Protection of vital interests

You may withdraw consent at any time.


6. WHEN DO WE SHARE YOUR INFORMATION?

We may share information only in limited circumstances:

  • With secure payment processors

  • With marketing platforms (for opted-in communications)

  • With service providers who support our operations

  • If required by law

  • In connection with a business transfer or sale

We do not sell personal information.


7. DATA RETENTION

We retain personal information only as long as necessary to:

  • Provide services

  • Maintain required records

  • Comply with legal obligations

  • Resolve disputes

Health-related records are retained in accordance with applicable healthcare regulations.


8. YOUR PRIVACY RIGHTS

Depending on your state of residence, you may have rights to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion

  • Obtain a copy of your data

  • Opt out of targeted advertising

  • Limit use of sensitive data

  • Non-discrimination for exercising rights

To exercise your rights, please contact us at [Insert Email Address].


9. INFORMATION FROM MINORS

We do not knowingly collect or market to individuals under 18 years of age. If we become aware that such data has been collected, we will delete it promptly.


10. WEBSITE COMMENTS & USER ACCOUNTS

If you leave comments on our site:

  • We collect the data shown in the comment form

  • IP address and browser information may be collected for spam detection

  • Comments may be retained indefinitely

If you create an account:

  • You may access, update, or delete your information

  • Administrators may access account information for support purposes


11. SECURITY

We implement reasonable technical and organizational safeguards to protect your personal information. However, no online system can guarantee absolute security.


12. CHANGES TO THIS POLICY

We reserve the right to update this Privacy Policy at any time. Changes will be reflected in the “Last Updated” date.

Continued use of our website or services constitutes acceptance of the revised policy.


13. CONTACT US

If you have questions about this Privacy Policy or how your data is handled, please contact:

Weight Loss RVA
8639 Mayland Drive
Suite 105
Richmond, VA 23294
[email protected]
804-740-7105

 

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